Privacy Policy

Last Updated: 2025-07-24

Terrace Networks, Inc. (“Terrace Networks,” “we,” “our,” or “us”) is committed to protecting the privacy and security of information collected through our website, applications, and platform (collectively, the “Services”). This Privacy Policy describes the categories of information we collect, how we use and disclose that information, and the rights and choices available to you.

By accessing or using our services, you consent to the practices described in this Privacy Policy.

Definitions

• Usage Data: Technical and analytical information collected from queries, interactions, or activity on the Services, as defined in the End User License Agreement (EULA).
• Personal Information: For purposes of this Privacy Policy, “Personal Information” means information that alone or in combination identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. Personal Information does not include publicly available information or aggregated information that does not include personal identifiers.
• Service Providers: Third parties engaged to perform functions on our behalf, such as hosting, analytics, or customer support.
• AI & Analytics Providers: Third-party tools and models used to process data, generate insights, benchmarking, summaries, or analytics outputs.
• Integrated Security Platforms: Third-party partners connected to the Platform that provide security data and integrations.

1. Sources of Personal Information

We obtain Personal Information from the following sources:

1. Directly from You

We collect Personal Information that you provide when you create an account, request a demo, subscribe to the Services, communicate with us, or request customer support.

2. Information Collected Automatically

We receive certain information automatically from your browser or device when you interact with the Services, including usage data and technical information.

3. Third Party Sources of Personal Information

We may receive Personal Information from:

• Service Providers — such as hosting, analytics, identity verification, and payment processors.
• Data Partners — organizations that provide supplemental information to support analytics, benchmarking, or identity verification.
• Publicly Available Sources — including professional directories, licensing boards, publications, or other public records.
• Social Networks or Digital Platforms — when you interact with our content or choose to connect your account or profile to our Services. Depending on your privacy settings and the platform’s practices, we may receive information such as your username, profile details, engagement metrics (likes, shares, comments), or other activity data. This information is governed by the privacy policies of the respective platforms.
• Integrated Security Platforms - we may collect information as you access the Services from certain third-party partners integrated with our Services.

2. Categories of Personal Information Collected

A. Information You Provide Directly

• Name and contact details (email, phone number, address)
• Account credentials (if you create an account)
• Payment and billing information
• Service requests, inquiries, or support communications
• Preferences or responses provided in surveys or promotions

B. Information Collected Automatically

• IP address and device identifiers
• Browser type, operating system, and device information
• Pages viewed, links clicked, and time spent on the site
• Referral URLs
• General website interaction data
• Approximate location based on IP address
• Network traffic metadata for security and performance monitoring
• If you use our data visualizer, we will collect Usage Data from your queries in the same manner as we do for customers who subscribe to the Platform.

C. Information Collected From Third Parties

• Identifiers — such as names, usernames, or account IDs provided by service providers or partners.
• Contact details — including email addresses, phone numbers, or mailing addresses obtained from integrated partners or social platforms.
• Payment and transaction information — from payment processors or financial service providers.
• Professional or business information — such as job titles, organizational affiliations, or licensing data from data partners or public records.
• Profile and engagement information — from social networks or digital platforms, including profile details, activity metrics (likes, shares, comments), or account connections, subject to your settings and the platform’s privacy practices.
• Technical and security information — such as device identifiers, login events, or metadata provided by Integrated Security Platforms when you access the Services through third-party integrations.

3. How We Use Information

We use the information we collect to:

• Deliver and manage the Services
• Process transactions and billing
• Communicate with you about the Services or inquiries
• Provide customer support
• Improve the Services and customer experience
• Personalize your experience
• Detect, prevent, and respond to fraud or security incidents
• Maintain accurate business and operational records
• Comply with legal and regulatory obligations

4. How We Share Information

We may share Personal Information with:

A. Service Providers

We may share Personal Information with service providers that help us:

• Host and manage the Services
• Perform analytics
• Provide customer support
• Deliver communications
• Secure the Services
• Process data

B. AI & Analytics Providers

Terrace Networks uses AI-enabled tools to support data processing, analytics, and generation of insights. If you upload or submit information to the Services, portions of that data may be processed by third-party AI models to generate benchmarking, summaries, or analytics outputs.

C. Legal or Compliance Purposes

We may disclose information as necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from government authorities
• Protect our rights, customers, or business operations

D. Business Transfers

If Terrace Networks undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

5. Cookies and Tracking Technologies

We use analytics services and targeted advertising cookies in addition to location features that are connected to your use of the Services. We use cookies, web beacons, pixel tags, and other technologies (collectively, "Cookies") on our Services to automatically collect information that helps us improve the Services and advertise to you. A cookie is a small text file that our Services save onto your computer or device when you use the Services.

A cookie can either be a "session" cookie or a "persistent" cookie. Session cookies exist only for so long as you are visiting the Services and are typically deleted when you exit your web browser. Each time you visit the Services that have implemented a persistent cookie, the cookie is renewed, and it will remain active until its predetermined expiration date.

1. Website Analytics
2. We use third-party software tools on our Services to learn more about how visitors navigate the Services and view content. These third-party analytics providers provide us with analytical information collected through the Cookies that we use to improve the Services, to make sure they are easy to use, and to develop content that is both interesting and customized.

• Google Analytics: We have enabled and implemented Google Analytics. To prevent Google from using data collected by Google Analytics, follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each web browser you use. Using the Google Analytics opt-out browser add-on will not prevent us from using other analytics tools and will not prevent data from being sent to the Services themselves or to Google. Opting out will not affect your use of the Services. For more information on how Google uses Personal Information, visit Google's Privacy Policy and Google's page on How Google uses data when you use their partners' websites or apps.

6. Your Privacy Choices

You may:

• Update your Personal Information. You may update your Personal Information by contacting us using the information in the “Contact Us” section below or by contacting us at info@terracenetworks.com.
• Delete Your Account. If you no longer wish to use the Services or access your account or account information, you may request us to delete your account by contacting us at info@terracenetworks.com. This will result in the full, permanent deletion of your account and associated information. We will not be able to recover your account after it has been deleted.
• Email. If you no longer wish to receive email marketing messages from Terrace, you should use the “unsubscribe” option that can be found in each marketing email we send or contact us using the information provided below. Within 10 days of receipt of your unsubscribe request, we will remove you from our distribution list unless you resubscribe.

7. De-Identified and Aggregated Data

We may de-identify or aggregate personal information. Once de-identified or aggregated, the information no longer identifies an individual and is not considered personal information. We may use or disclose such data for any lawful business purpose, including improving the Services, analyzing trends, and developing new solutions.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Services
• Maintain accurate business and operational records
• Comply with legal obligations
• Prevent fraud or misuse

9. Links to Third-Party Sites

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. International Users

The Services are primarily intended for use within the United States. If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States, where our servers and operations are located. By using the Services, you consent to this transfer and processing.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure.

12. Children’s Privacy

The Services are not intended for individuals under age 18, and we do not knowingly collect personal information from children.

13. California’s Shine The Light Act

If you are a California resident, under California’s Shine the Light Law (California Civil Code Section 1798.83) you have the right to request the following information regarding our disclosure of your Personal Information to third parties for direct marketing purposes: (1) the categories of Personal Information we have disclosed to third parties for their direct marketing purposes during the preceding calendar year; (2) the names and addresses of the third parties that received the Personal Information; and (3) if the nature of the third party’s business cannot be determined from their name, examples of the products or services they marketed. This information may be provided in a standardized form that is not specific to you. You are permitted to obtain this information from us once a year, free of charge. To make such a request, please submit your request in writing to: info@terracenetworks.com

14. Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will update the Effective Date. Your continued use of the Services after changes are posted constitutes acceptance of the updated Policy.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact:

Terrace Networks: info@terracenetworks.com

‍